Warranty & Quality Guarantee

Warranty & Quality Guarantee

We stand behind every pole we ship. Xingyong warrants its aluminum telescopic poles and components against manufacturing defects, with a clear, documented claims process and replacement or credit when something is genuinely our fault — backed by 100% pre-shipment inspection that keeps claims rare.

Our QC Process →
Certified aluminum pole manufacturing backed by warranty
12 MonthsAgainst Mfg. Defects
100%Pre-Shipment Inspection
Replace / CreditOn Confirmed Defects
FullBatch Traceability
Coverage

What the Warranty Covers

Coverage applies to verified manufacturing defects under normal use, within the agreed warranty period from delivery.

Covered Not covered
Material or alloy defects (verified by batch sample) Normal wear, scratches and cosmetic aging in use
Anodize/finish failure not caused by misuse Damage from misuse, overload or improper assembly
Lock or section faults from manufacturing Accident, impact, or unauthorized modification
Wall/diameter out of agreed tolerance Corrosion from storage outside stated conditions
Wrong spec vs confirmed drawing/PO Issues arising after buyer's own re-processing

Standard terms shown — exact warranty period and remedies are confirmed per program in your sales contract. The same OEM workflow also includes sample and MOQ policy, production lead time, private label branding, retail-ready packaging, and custom spec tooling, which cover the normal OEM path from sample approval to packed goods. Quality terms can be checked against Aluminum Association material resources, ISO 9001 quality management, and ASTM B221 aluminum extrusion standard.

Claims

How a Claim Works

1 · Report

Notify us within the agreed window with order/batch number, photos or video, and quantity affected.

2 · Trace

We match the batch to its retained sample and raw-material lot via full traceability.

3 · Assess

Our QA reviews evidence (and samples if needed) to confirm root cause — usually within a few business days.

4 · Resolve

For confirmed defects: free replacement, credit on the next order, or refund — plus a corrective action.

Pre-shipment inspection that keeps warranty claims rare
Prevention First

Why Claims Are Rare

The best warranty is one you rarely use. Every order passes 100% pre-shipment inspection, and every batch is sampled and retained, so problems are caught before they ship — and any that slip through are traceable to the lot. See our quality assurance standards and certifications.
FAQ

Warranty — Questions

How long is the warranty?Our standard warranty covers manufacturing defects for 12 months from delivery; the exact period and remedies are confirmed per program in your sales contract.
What do you need to process a claim?Your order/batch number, photos or video of the issue, the affected quantity and a short description. Batch traceability lets us match it to the retained sample quickly.
What remedy do I get for a confirmed defect?Free replacement of defective units, a credit against your next order, or a refund — whichever fits your program — plus a documented corrective action to prevent recurrence.
What is not covered?Normal wear, cosmetic aging, misuse, overload, accidental damage, unauthorized modification, or issues arising after your own re-processing.
Do you support third-party or pre-shipment inspection?Yes — SGS, BV, TÜV, Intertek and QIMA inspections are welcome, which further reduces the chance of any claim after delivery.

Source With Confidence

Let's agree warranty and quality terms that fit your program — we reply 24/7.

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